​B-HOPE: Better Health Outcomes through Patient Engagement, Experience and Equity

 Last week I had the opportunity to attend BC Patient Safety and Quality Council’s Quality Forum in Vancouver as a patient partner.  This was my first year attending and considering the forum was sold out in a mere three weeks, I was grateful.
 
The Quality Forum is an annual conference, in its 7th year, featuring deep-dive sessions, presentations, and interactive workshops on a variety of topics related to improving quality across the continuum of care.
 
In partnership with the Academic Health Sciences Network, I was invited to participate on one of the Pre-Forum panels discussing Learning Health Systems and the Critical Role of Engaging Patients with fellow patient partner, Chad Dickie and Ryan Sidorchuk, an engagement leader for BCPSQC.  Stirling Bryan, Scientific Director for BC SUPPORT Unit, moderated.
 
I was incredibly nervous participating in such an environment; being surrounded by influential health care leaders, academics upon academics, and clinical practitioners who share the front line journey alongside patients and their families.  The event had over 900 attendees with patient partners making up approximately 2.5% of that.
 
This year’s tagline was Activate, Integrate, Celebrate.
 
It has taken me a solid week to really be able to think through and discern what themes, if any, I took away from the three day event.  I can say with certainty that patient centered care was an influential theme throughout the event as was better health outcomes.  Speaker Sir Chris Ham’s most positive take away from Quality Forum 2019 was patient inclusion…how great!
 
That led me to think about my own experience in the health care system with my daughter, Sophia, and like a lot of caregivers and patients alike, we hope sharing our lived experience will impact health care delivery in positive ways.  And as one prolific patient partner, Paul Caune, has coined…Hope is NOT a plan. However, I believe hope can evolve into purpose which can and does spur change.
 
If we are to focus on patient partners in order to effect better health outcomes I think there are three distinct aspects of that; patient engagement, patient experience and patient equity. 
 
These terms mean different things to different people in different roles.  However, for the sake of this blog, I am using the definition of patient engagement as set out by Fraser Health’s Awesome Handbook:
 
‘The term “patient engagement” is used in this handbook to describe patients participating in systems level planning. It is not used in the sense of patients being engaged in making decisions around their own individual care. “Patient” refers to a person who is currently a patient, has been a patient in the past, or is a potential future patient of health services, while “engagement” includes Ableson, et al.’s three criteria: 1) information about the issue is provided to the participants, 2) participants have the opportunity to discuss the issue amongst themselves and potentially with the decision maker, and 3) there is an explicit process for collecting the input from the participants.’
 
To reiterate, patient engagement is NOT ‘used in the sense of patients being engaged in making decisions around their own individual care.’ A common misunderstanding. Let me add I am also including patient families’ and informal caregivers in this conversation.
 
Patient experience is the sum of ALL interactions that influence a patients perception across the continuum of care.  So in my experience with Sophia this could entail appointments and procedures at our local Children’s Hospital.  It could be our experience with Nursing Support Services, the Ministry’s At Home Program or even our interactions with our local pharmacists.
 
Now here is where it may get prickly; patient equity.   Not to be confused with health equity which amounts to offering all individuals the same chance to be healthy (that’s a whole other conversation!).   
 
If you were to search patient equity what comes up is patient capital. Patient capital is a term used in financial investment circles where an investor is willing to make a financial investment in a business with no expectation of turning a quick profit. Instead, the investor is willing to forgo an immediate return in anticipation of more substantial returns down the road.
 
I am suggesting that the third leg in the better health outcome stool is this piece around patient equity or capital.  Where we blend social and financial returns.  What was evident at the Quality Forum is that there is a genuine desire to shift our health care system and delivery models to impact outcomes for ALL stakeholders.  In putting a twist on traditional patient capital it is characterized by:

• Willingness to forgo maximum financial returns for social impact and an unwillingness to sacrifice the interests of the end customer for the sake of shareholders

End customer being patients, families, front line workers in our health care systems and that the ‘power rests at the bottom’(Sir                        Chris Ham).

• Greater tolerance for risk

Risk being innovation not patient safety.  Sir Chris Ham talked about failing fast, moving on and being on a path to continuously                          learning in health care.  Speaker Jeanne Huddleston, Mayo Clinic’s first Hospitalist, suggests modeling ‘safe to fail’.

• Longer time horizons

Again, Ham believes that process is as important as progress if we want to achieve whole systems change.  Patient capital is a long tail approach to systems change, it requires just that…patience. 
Speaker Rhona Flin discusses this ‘hurry up syndrome’ at a surgical level and how collective mindfulness and knowing when to slow down is as important if not more important than knowing when to speed up in practice.
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• Intensive support of management

I think sometimes we miss this piece.  Supporting and developing leadership needs to be a strong aspect of the equation.  Dr. Huddleston mentioned the power distance index which measures the extent to which the less powerful members of organizations accept and expect that power is distributed unequally.  PDI suggests that a society’s level of inequality is endorsed by followers as much as by the leaders.  This means that patient partners and front line staff need to also endorse leadership from within themselves or through the organizations and institutions they are a part of.
 
After experiencing the rich content of Quality Forum 2019 and mixing that with my own lived experience as a patient partner, I am suggesting we need patient engagement, patient experience and patient equity in order to effect better health outcomes.  Recognizing that patient equity or patient capital really is just my own minds way of trying to explain this piece around blending social and financial outcomes in the current system we have.  How many times has a patient or family caregiver heard 'we don't have the resources for that' or 'you only have X amount of hours in nursing support', or 'X amount is covered, this amount is not'.  It HAS to be a part of the conversation.
 
In giving the final word to my daughter, Sophia, who died two years ago at the age of 16 to a complex disease process, “Take it Outside” (when referring to medical conversations in her room at the hospice), I think conferences like Quality Forum 2019 get us outside of our current thinking and open up our minds to alternative ways of ‘doing’.  I am hopeful, I am full of purpose...that we can effect change together.
 
B-HOPE: Better Health Outcomes through Patient Engagement, Patient Experience and Patient Equity